Guest registration with Plus
Your guests are on their way. You want to prepare the room, take care of the finishing touches and welcome them without rushing. It helps to have their registration sorted beforehand.
That leaves you more time for a warm welcome.
FROM GUEST LINK TO OVERVIEW
Enter the main booker, stay dates and number of guests. Then share the guest link via WhatsApp or email.
They use the link to enter the requested details for each guest.
Once all required guest details are complete, a review screen appears. The guest checks the details and selects Send.
Once all guests have entered their registration details, a notice appears with the booking in your dashboard. Before arrival, just check Bookings to see whether everyone is ready.
THE RULES VARY FROM COUNTRY TO COUNTRY
Registration, reporting and storage are separate steps. Below you can see what Guest folder takes care of for you.
You can link your own SES.Hospedajes account for your property in the dashboard. Once checked and confirmed, the registration details will be automatically forwarded to SES.Hospedajes.
You can find the registration and submission status in the booking details. You are responsible for following up on any rejections or missing information.
More about SES.HospedajesArrivals and departures of foreign guests are submitted automatically through your own SIBA connection. You can track the status with the booking in your dashboard.
The reporting requirement applies to guests without Portuguese nationality, including children. Both arrival and departure must be reported within three working days.
Guests with Portuguese nationality do not need to be reported through SIBA. Their booking and personal guest guide remain part of your dashboard.
A Portuguese guest living in the Netherlands is not subject to this SIBA reporting requirement. A Dutch guest living in Portugal is subject to it during a temporary stay. For mixed groups, assess each person individually.
Other details may be needed for bookings, invoicing, tourist tax or statistics. Only collect what is necessary for the stay and the applicable obligations.
Read SIBA’s official guidanceYou use your property’s own SIBA connection. The owner asks SIBA to activate the Web Service submission method and adds the connection details in the dashboard.
Before use, check that the connection is active and resolve any error messages.
Read SIBA’s official guidanceAfter a successful production submission, the direct SIBA response determines the “Accepted by SIBA” status. Arrival and departure each have their own status with date, time and submission number. No file upload is required.
SIBA sends the confirmation email to the address registered for the accommodation. You manage the official evidence in your mailbox or through “Consulta de Ofícios Emitidos” in the SIBA portal. You do not need to connect a mailbox to Verblijfmakers or forward messages.
Want to keep everything with the booking? You can add the official PDF or original confirmation email yourself, including later. This upload does not change the technical acceptance status. If an error occurs or the outcome is uncertain, follow up with SIBA.
No general legal retention period for your own Portuguese evidence has been confirmed. We therefore do not prescribe a fixed period. For an optional upload, you record a retention period you have checked yourself.
Official guidance on SIBA confirmationsThe integration with Alloggiati Web is currently under development. Automatic data transfer from Guest folder is not yet available for Italy.
Collecting or storing data does not replace the obligation to report. Until the link is available, please submit your report via the existing channel for your property.
Guests enter their registration details through the guest guide. You can find the completed details with the booking in your dashboard.
EVERYTHING IN ONE PLACE
Open a booking in your dashboard to view the completed guest details.
For Spain and Portugal, the booking shows whether the government service has accepted the report.
Is there an error message? Open it to see what needs to be corrected.
Completed guest details are stored with the booking in your dashboard. An official confirmation or a signed original may also need to be kept separately. The country guidance explains what is stored automatically and what you keep yourself.
You use your accommodation’s own connection to the government service. Identity checks, required signatures, accurate data and timely follow-up remain the responsibility of the accommodation.
PRACTICAL QUESTIONS
For Spain and Portugal, the data is automatically forwarded via your own connection once it has been checked and confirmed. Please check in the dashboard whether the notification has been accepted and whether any further details need to be provided.
No. First, the required details for all guests must be complete. Then the summary for checking appears, and the guest confirms by clicking ‘Send’.
No. National and local regulations may also require registration, a signature or a declaration. France, for example, requires a signed registration form for foreign guests, which is kept for six months and provided to the police or gendarmerie upon request.
Official explanation for FranceGuest registration and automatic data transfer for Spain and Portugal are included in the Guest folder Plus package. You can compare the packages on the pricing page.
MORE TIME FOR A GENUINE WELCOME
Check out the example and choose the package that best suits your stay.
View the packagesView Paz y Calma